FRESNO, CA - If you saw our most recent exclusive feature with Famous Software, then you are well aware that the company upholds a strong commitment to workforce development and expertise. As its current Winter 2024 Famous Academy class prepares for their final exam this July, I took an opportunity to dive further into the details behind such a rigorous and insightful training program.

“Famous Software is truly unique in our approach to training and onboarding new hires. A significant amount of time, energy, and preparation goes into the Famous Academy, not only by the participants, but by the many instructors and leadership who help facilitate the program,” Ella Peterson, Director of Marketing, explained. “It’s also not just a static course that was created with a fixed mindset. It evolves with each cohort and gets better and stronger. Famous Software is a growth mindset company. We are always leaning in, looking for ways to improve and be more nimble, efficient, and effective. That’s one of the keys to our success and why we’ve been in business for nearly 50 years. The Famous Academy takes the same approach to prepare new hires for the rigors of our industry and the high expectations we have for our team.”

The university-style Famous Academy offers a comprehensive and detailed view into the functionality and operation of Famous ERP and helps acquaint new hires with the overall culture and philosophy of Famous Software. From lectures to homework, mid-terms, a final exam, and even visits to Famous customers to see how its software is used in real situations, the program aims to ensure new team members are ready and knowledgeable as they take on their roles—armed with the confidence to successfully help its customers.

The detailed training program includes hours of lectures each week—facilitated by Famous Software employees—and even more time spent working directly in the Famous ERP system. Participants spend time creating transactions and reports to understand the functionality of the platform inside and out, ensuring everyone who works at Famous has a deep and intimate knowledge of Famous ERP.

This significant investment in its workforce allows Famous Software to ensure its customers receive the best support, service, and functionality possible. The current academy includes participants across the company’s sales, support, QA, marketing, custom and network services teams.

Hear what some participants of Famous Academy have to say…

Nic Melone, Quality Assurance Automation Engineer

“The Academy is challenging, but I see it as a great investment in us, the new employees. Our co-workers and leaders selflessly dedicate their time and energy to give us a productive learning environment, and I try to honor their commitment by being present and attentive. It has been demanding but fascinating to see how all the various pieces of the industry come together under the Famous umbrella. I have also gleaned many aspects of Famous’ culture during my Academic journey. They really do practice the tenets of hard work, humility, and hunger to do great things, and I am proud to be a part of that!”

Will Springer, Sales Representative

“The most enjoyable part of the Academy is feeling like you’re learning the software. Comparing where I am now to where we were on our first lesson, I feel like I can maneuver around Famous so much more efficiently. The most challenging aspect of the Academy is making a mistake and having to learn from it. We have all made time-consuming mistakes that are a hard lesson that we need to learn in order to make us understand the software better.”

Josh DeMera, Professional Services

“I have really enjoyed the Academy so far. It does a good job of putting yourself in the shoes of a customer utilizing Famous, allowing me to better understand how each of the modules work. The Academy has not only taught me how to use Famous, but it has allowed me to help real-life customers understand the ins and outs of our software.”

Oscar Ramirez, Professional Services

“The Academy is an amazing hands-on course that allows us to go into depth about what the software really has to offer. I've enjoyed watching our personal companies expand. It really feels as if you're a new company getting started with our software, and it's great seeing how all of the modules start to come together piece by piece. The academy has prepared me to be a successful team member by playing to my learning strengths of a hands-on course. I find the homework gives me a real opportunity to go through the new module we're learning as if I'm a customer, which is an amazing experience as a member of the support team.”

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