Albertsons Partners with Nuance to Revolutionize Online Grocery Shopping
BURLINGTON, MA - The wave of the future is quickly turning into a tsunami and retailers are hopping onto their surfboards and diving in. Albertsons recently partnered with Nuance to deploy its Intelligent Engagement Platform, which enables the retailer to offer shoppers real-time digital support through virtual assistant and live chat solutions.
"Supporting our customers' needs as quickly, safely, and efficiently as possible is of utmost importance to us. We are pleased to offer shoppers multiple options when it comes to ordering online—from in-store pickup to contactless delivery," said Chris Rupp, EVP and Chief Customer and Digital Officer at Albertsons Companies. "Our associates are fully committed to assisting our customers in the stores, and now we can extend that same Albertsons experience to our digital channels, ensuring our customers' needs are met however they choose to shop."
Demand for online grocery has yet to slow down—and we here at ANUK cannot imagine a future without the service in it. Nuance’s AI-powered application assists customers through their shopping experience and provides real-time answers to customer inquiries such as how the delivery service works, item availability, online order tracking status, and store locations.
According to a press release, Albertsons has already deployed the virtual assistant and live chat solutions across its Vons stores, and will soon offer the solution at Safeway, Tom Thumb, Jewel Osco, Albertsons, Pavilions, and Randalls.
"We innovate to create value and help organizations solve real problems that make everyday lives better through Conversational AI," said Joe Petro, EVP and CTO, Nuance. "We are fortunate to partner with Albertsons as it puts its customers' experiences and needs at the center of its business to ensure people are getting what they need in an efficient, easily accessible way, and we deeply respect its commitment to the communities it serves."
How will this innovation further the retailer’s growth? AndNowUKnow will continue to report.
