Grubhub Expands Delivery Services with Olo Dispatch to Support Merchants Across Direct Ordering Channels; Kyle Emmett and Kacie Gonzalez Discuss



Grubhub Expands Delivery Services with Olo Dispatch to Support Merchants Across Direct Ordering Channels; Kyle Emmett and Kacie Gonzalez Discuss



CHICAGO & NEW YORK - Grubhub, a leading U.S. food ordering and delivery marketplace, and Olo, a leading restaurant technology provider, have expanded their partnership to integrate Grubhub with Olo Dispatch. With Dispatch, restaurants can outsource delivery for orders generated through their own website and apps leveraging a network of third-party delivery service providers, now including Grubhub. This integration builds on Grubhub and Olo's existing relationship where Grubhub orders are directly sent to restaurants' point-of-sale system via Olo Rails.

Grubhub and Olo have expanded their partnership to integrate Grubhub with Olo Dispatch

Olo Dispatch seamlessly selects service providers, including in-house couriers, based on optimal price, timing, availability, and other criteria, a press release stated. Olo's automated matching technology enables restaurants to get orders out the door and into the hands of customers faster and in the most cost-efficient way. With Dispatch, brands can quickly deploy delivery at a national scale with integration into their POS and kitchen production systems. This allows brands to strengthen direct relationships with their customers while offering a convenient and branded delivery experience through their own channels.

"As demand for digital ordering and delivery grows across third-party and owned channels, we're proud to expand how we support our merchant partners and create more earning opportunities for Grubhub's delivery partners," said Kyle Emmett, Senior Director of Retail Media and Merchant Solutions at Grubhub. "With our nationwide delivery network, we help merchants manage their delivery operations, reduce costs, and better meet customer demands."

Kacie Gonzalez, Vice President of Product Partnerships, Olo

"At Olo, we always strive to do what's best for our customers, and adding a great partner like Grubhub to our Dispatch network is a perfect example," said Kacie Gonzalez, Vice President of Product Partnerships at Olo. "Giving restaurant brands more delivery service provider options gives them more flexibility, reliability, and competitive pricing, while allowing them to grow their direct ordering channels and own their guest relationships."

This integration with Olo Dispatch joins Grubhub's On-Demand Delivery and Supplemental Delivery services that help restaurants easily scale up their delivery operations when it's needed most. For more information on Grubhub's delivery services, visit here.