Walmart Commerce Technologies and Salesforce Partner to Bolster Local Fulfillment and Delivery Solutions for Retailers; Anshu Bhardwaj, Harsit Patel, and Rob Garf Discuss
BENTONVILLE, AR - Walmart’s product pickup and delivery saga continues, this time as the chain teams up with Salesforce. Together, the pair will give retailers access to technologies and solutions that enable these services.
“Through this partnership, retailers can leverage the same innovative and scalable technologies that power Walmart’s pickup and delivery experiences,” said Anshu Bhardwaj, Senior Vice President, Technology Strategy and Commercialization, Walmart Global Technology. “The same technology that powers Store Assist has enabled Walmart to fulfill over 830 million orders across over 4,700 Walmart stores. Together with Salesforce, retailers can scale their business and deliver the personalized, convenient experiences shoppers expect.”
Walmart’s partnership with Salesforce will provide retailers access to the same scalable technologies that the big-box chain uses, a release stated. These solutions will enable personalized and easy commerce experiences with real-time order visibility and reliable local pickup and delivery.
As part of the partnership, both Walmart Commerce Technologies Store Assist local fulfillment app and Walmart GoLocal local delivery solutions will be available through Salesforce AppExchange.
“Retailers are looking for ways to improve cost efficiency while meeting their customers’ needs, no matter where or how they choose to shop. Fulfillment from stores is an effective way to achieve these goals and serve customers quickly and reliably through local delivery,” said Harsit Patel, Vice President and General Manager of Walmart GoLocal. “We look forward to connecting more retailers with the customizable, local delivery solutions they need.”
The Walmart Commerce Technologies Store Assist app helps retailers use their local stores as fulfillment centers, thereby optimizing in-store fulfillment by increasing picking accuracy, speed, and efficiency. With Walmart GoLocal, retailers of all sizes will have access to white-label, delivery-as-a-service technology.
“Shoppers continue to expect brands to deliver highly connected and frictionless experiences across physical and digital touchpoints. In fact, 1 in 5 online orders placed the weekend before Christmas were picked up in-store,” said Rob Garf, Vice President and General Manager of Retail, Salesforce. “With the combined power of Walmart and Salesforce, retailers can drive success with best-in-class technology to advance their omnichannel capabilities, drive efficiency, and ensure that every purchase quickly gets into the hands of the shopper—no matter where they are.”
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