NEW YORK & MUMBAI - Ever on the lookout for ways to improve customer experience and streamline its operations, C&S Wholesale Grocers has teamed up with Tata Consultancy Services (TCS) to build a new operations platform on Google Cloud. The final product will reduce the company’s carbon footprint and reimagine its grocery distribution.

“With more than 104 years in the rapidly changing grocery industry, the foundation of C&S’s success has been our ability to adapt and innovate ahead of market trends to better serve our customers. It’s this legacy that drives our unrelenting focus on innovative go-to-market strategies and customer service,” said Bob Palmer, Chief Executive Officer, C&S Wholesale Grocers. “We like to challenge the status quo and need partners who can do the same. Both TCS and Google Cloud are making it possible to implement a platform that supports our operational sustainability goals to ensure a healthy planet now and for future generations.”

TCS will lead the company-wide project and help C&S establish a new cloud-based design that will unify its current systems, a release explained. C&S’ new operations platform will monitor traffic patterns and identify optimal distribution routes through artificial intelligence (AI) and machine learning (ML), overall reducing its food waste and increasing fuel efficiency.

The new cloud-based platform will provide flexible infrastructure to support the company’s other sustainability initiatives and its growth strategy. It will also reduce C&S’s carbon footprint by migrating its data center workloads to the carbon-neutral Google Cloud.

“The TCS-designed platform will enable more predictable deliveries, especially during seasonal peaks, helping distributors and retailers better manage their inventory while ensuring that the products most in demand are supplied on-time,” commented Amit Bajaj, President, TCS North America. “Additionally, the solution helps support C&S’s sustainability goals of reducing food waste and carbon emissions.”

In addition, the new Google Cloud-based platform will offer tools for C&S and its employees to achieve operational growth. Much of this is possible through self-service solutions that will be brought to IT and customer service touchpoints.

“Our collaboration with TCS and Google Cloud will accelerate C&S’ digital transformation strategy,” said Sudhakar Lingineni, Chief Information Officer, C&S Wholesale Grocers. “It will help build new and support current critical business applications with resilience, scalability, and flexibility to drive innovation and growth while ensuring business continuity. Our investments in technology demonstrate our commitment to delivering greater value to our customers and partners when they need it most. Big Query, AI, and ML will help tackle the large and complex data challenges unique to our business.”

To read more about this partnership, click here.

As this platform continues to take shape, keep a tab open to AndNowUKnow for updates.

C&S Wholesale Grocers Tata Consultancy Service